Help With a Federal Agency
Need help navigating a federal agency? We can help. Whether it’s for Social Security benefits, Medicare, IRS tax assistance, VA benefits, or other federal agencies, our office can facilitate your case and advocate on your behalf.
To begin that process, please click the link below to submit a privacy release form, and one of our case workers will be in touch with you. You can complete the form online, no paper or pen needed!
If your issue is urgent and time-sensitive, please call our Aurora District Office at (720) 748-7514.
The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case
Taxpayer Resources
How can Congressman Crow's team help?
We can help:
- Assist with obtaining your federal tax refund or other money owed
- Get questions answered about IRS notifications and issues
We cannot:
- Get involved in legal matters and matters before the jurisdictions of any courts
- Overturn an IRS decision or force the IRS to take a specific action on your behalf
- Submit an application on your behalf or assist with preparing one
Volunteer Income Tax Assistance and Tax Counseling for Seniors
The IRS also offers free tax help through their Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs.
More information about these programs are available in this document.
You can find a site near you using this Location Finder and how to best prepare on the What to Bring page.
Fraud Awareness
If something sounds too good to be true, it might be. Phishing scams to obtain personal and financial information, tax schemes, and abusive retirement plans are all different ways that bad actors may try to commit fraud. The IRS has materials to help you learn more about tax fraud and how to stay safe, here.
Resources for Colorado Federal Workers
If you are a federal employee who has been recently laid off you may be eligible for unemployment benefits. Visit the Colorado Department of Labor and Employment’s portal on available resources for federal workers.
More Resources and Services
Social Security and Medicare
How can Congressman Crow's team help?
We can help with:
- Medicare coverage and contributions
- Retirement
- Disability income (SSDI)
- Supplemental Security Income (SSI)
- Survivor benefits - spouses and children
- Appeals for any of the benefits listed above or for over/under payments
- Requesting a benefit letter
You can apply for Social Security online here or by calling their national number: 1-800-772-1213.
We cannot:
- Get involved in legal matters and matters before the jurisdictions of any courts
- Overturn an SSA decision or force them to take a specific action on your behalf
- Submit an application on your behalf or assist with preparing one
Further, we recommend that you start by reaching out to your local Social Security office to see if they can help address your concerns. Please search for your local office here. The toll-free “office” number is your local office. Local Social Security offices are available for walk-in service; however, they encourage applicants to schedule in-person appointments in advance if possible to avoid long wait times.
Immigration and Travel
How can Congressman Crow's team help?
We can help:
- Get status updates on passport or immigration cases
- Get questions answered about the process
We cannot:
- Get involved in legal matters and matters before the jurisdictions of any courts
- Overturn a decision or force an agency to take a specific action on your behalf
- Submit an application on your behalf or assist with preparing one
For Passports, if your travel is set to commence within the next 2 weeks, we might be able to offer assistance. Given the overwhelming number of passport inquiries, we are currently focusing our resources on the most urgent cases where travel is planned within a span of 5 days. However, please note that while we can't guarantee the delivery of your passport, we assure you that we will put forth our best efforts to help expedite the process.
Support for Active Duty Servicemembers and Veterans
How can Congressman Crow's team help?
We can help:
- Get status updates on pending issues with a service branch or the VA
- Get questions answered about benefits
We cannot:
- Get involved in legal matters and matters before the jurisdictions of any courts
- Overturn a decision or force an agency to take a specific action on your behalf
- Submit an application on your behalf or assist with preparing one
The U.S. Department of Veterans Affairs FAQs:
- How can I contact the Department of Veterans Affairs?
- How can I get medical benefits?
- How can I get a home loan?
- How can I find out more about education benefits?
- Where can I find resources regarding Veteran Readiness and Employment (VR&E) (Formerly known as Vocational Rehabilitation and Employment)?
- How can I get life insurance?
- How can I get survivor benefits?
- Where can I find resources for suicide prevention?
- Where can I find more information about federal benefits for veterans?
- Where can I find more information about state benefits for veterans?
- How can I get a copy of my military records?
- How can I apply for a medal, award, or decoration I earned while serving?
Veterans Resources In Colorado’s 6th Congressional District:
- Arapahoe County Veterans Services
- Find a different Veterans Services Office near you: click here
Military Personnel and Families:
- Information about TRICARE, the military's health care program.
- Military OneSource: Information about topics such as deployment, reunion, relationships, grief, spouse employment and education, parenting and childhood services.
FAQs
List of frequently asked questions (FAQs) about casework, including information on timelines, what to expect when working with the office, and other common questions, along with their answers.
What is casework, and how can a congressional office help with it?
Casework is the process of assisting constituents with issues related to federal agencies, such as problems with Social Security benefits, immigration issues, or difficulties with the
VA. Congressional offices can start cases by submitting congressional inquiries on behalf of constituents.
How long does it take to resolve a casework request?
The timeline for resolving a casework request can vary depending on the complexity of the issue and the responsiveness of the federal agency involved. In some cases, responses to congressional inquiries are received quickly, while others may take several weeks or months.
What can I expect when working with a congressional office on a casework request?
When you submit a casework request to a congressional office, a caseworker will typically reach out to you to discuss your issue in more detail and gather any necessary information or documentation. They will then work with federal agencies on your behalf to try to resolve the issue.
What types of issues can a congressional office help with?
Congressional offices can assist with a wide range of issues related to federal agencies, including Social Security and Medicare benefits, immigration issues, veterans' benefits, and problems with the IRS, among others.
Can a congressional office help with issues related to state or local government?
No, congressional offices can only assist with issues related to federal agencies. If you have an issue with state or local government, you should contact your state or local elected officials for assistance.
Is there a fee for casework assistance from a congressional office?
No, there is no fee for casework assistance from a congressional office. This is a service that congressional offices provide to their constituents free of charge.
How can I follow up on the status of my casework request?
You can typically follow up on the status of your casework request by contacting the congressional office that is working on your case. They can provide you with updates on the progress of your case and any next steps that need to be taken.
Will my personal information be kept confidential when working with a congressional office on a casework request?
Yes, congressional offices take the privacy of their constituents very seriously and are legally required to keep your personal information confidential. They will only share your information as necessary to resolve your issue with relevant parties that are also legally required to maintain privacy.