Frequently Asked Questions

List of frequently asked questions (FAQs) about casework, including information on timelines, what to expect when working with the office, and other common questions, along with their answers.

What is casework, and how can a congressional office help with it?

     Casework is the process of assisting constituents with issues related to federal agencies, such as problems with Social Security benefits, immigration issues, or difficulties with the  

     VA. Congressional offices can start cases by submitting congressional inquiries on behalf of constituents.

How long does it take to resolve a casework request?

The timeline for resolving a casework request can vary depending on the complexity of the issue and the responsiveness of the federal agency involved. In some cases, responses to congressional inquiries are received quickly, while others may take several weeks or months.

What can I expect when working with a congressional office on a casework request?

When you submit a casework request to a congressional office, a caseworker will typically reach out to you to discuss your issue in more detail and gather any necessary information or documentation. They will then work with federal agencies on your behalf to try to resolve the issue.

What types of issues can a congressional office help with?

Congressional offices can assist with a wide range of issues related to federal agencies, including Social Security and Medicare benefits, immigration issues, veterans' benefits, and problems with the IRS, among others.

Can a congressional office help with issues related to state or local government?

No, congressional offices can only assist with issues related to federal agencies. If you have an issue with state or local government, you should contact your state or local elected officials for assistance.

Is there a fee for casework assistance from a congressional office?

No, there is no fee for casework assistance from a congressional office. This is a service that congressional offices provide to their constituents free of charge.

How can I follow up on the status of my casework request?

You can typically follow up on the status of your casework request by contacting the congressional office that is working on your case. They can provide you with updates on the progress of your case and any next steps that need to be taken.

Will my personal information be kept confidential when working with a congressional office on a casework request?

Yes, congressional offices take the privacy of their constituents very seriously and are legally required to keep your personal information confidential. They will only share your information as necessary to resolve your issue with relevant parties that are also legally required to maintain privacy.